There's a lot of information out there about the cloud and communication. And much of it is important and helpful when it comes to enhancing your business. But let's face it, we don't always have the time to read through it all. So here's a quick tipsheet on the basics of what you should know about cloud communication.
1. It's how business is conducted today. Quite frankly, if you're not aboard the cloud communication train, it's like riding one of those old wagons that see the future woosh by. More and more, communication is being done in the cloud. To keep up and to grow your business, it's where you need to be. Markets and workforces are changing rapidly and you don't want to keep playing catchup.
2. Scalability. The ebb and flow of business is the natural order of things. Don't be hampered by old technology when you need to add seats, phones, and server space. Scalability should be easy and seamless. In the cloud, that's exactly what it is.
3. Reliability. You don't want to cheap out with poor quality systems. Take your phones, for example. This is the lifeblood of doing business--the ability to communicate. Don't hamper your business with cheap, unreliable equipment. Just like you don't want to cheap out on service providers that can't provide service when you need it.
4. Support. You probably don't want to think about support. Until you need it, that is. So make sure your cloud service provider and cloud software companies have a consistent record of support. That's support in terms of availability and quality. White glove service should be more than words.
5. Mobility. With the world becoming more global, people are traveling for business more and more. Likewise, your workforce may not be in one location. There's multiple offices and remote workers that make running your business more efficiently and with greater productivity. This is where cloud communication is at its best.
6. Integration. No cloud system should stand alone. Not in today's world. Systems and platforms need to speak to each other. It will make your job much easier and make your business that much more efficient. When analyzing which systems to employ, this is something to keep in mind.
7. Security. There isn't enough that can be said about security in an unsecure world. Hackers are out there. But it's more than that. You have vital data that are not for everyone's eyes within your own organization. The more secure a cloud communication system is from outside harm and the more control you have over who can see what on the inside is vital.
8. Migration. One of the biggest headaches with moving to cloud communication or even from system to system is a seamless migration. Before investing in any system, make sure you won't be tearing your hair, or anything else, out.
9. Policy. The ability to administer access and permissions within your company is extremely important. This goes for features in addition to feature access. Cloud communication should work within your policies and, most often, can easily be set up that way from the start and modified in the future.
10. Predictable cost. It should be easier to predict monthly costs with a cloud communication system than legacy systems, something you can work out with your service provider. Bills should be easy to follow and rates should be low enough that your CFO can reasonably budget expenses each month.